Purpose of the research

One of Scottish Water's main priorities is maintaining strong relationships with key stakeholders, like yourself. Your responses to this survey will help to shape the service that Scottish Water provides you with in the future, ensuring that they communicate and engage effectively with you.

How Turquoise will use your feedback

The research is being conducted by Turquoise Thinking Ltd, an independent market research company, on behalf of Scottish Water. In line with the Market Research Society Code of conduct, please be assured that all your responses will be treated anonymously and you will not be identified by Scottish Water, unless you decide to waive this right.

The data collected will be processed by Turquoise Thinking Ltd solely for the purposes of this research. We do not share any data with third parties without your explicit consent. You can find further information on how Turquoise handles its data and your rights as a data subject at www.thinkturquoise.com/privacy