Advantage Wollongong, a partnership between Wollongong City Council, the University of Wollongong and NSW Premier & Cabinet has identified the shared services industry as a key priority for future economic development in Wollongong and has commissioned Fifth Quadrant to undertake a study to assess the capability of the shared services industry in the region.

We would like to invite you to contribute to this study whereby we collate data and information, about the shared services industry in Wollongong.

The information you provide will help us profile key parts of the shared services industry in Wollongong, including its current size, key features and location selection criteria in Wollongong.

Please allow approximately 15 minutes to complete the survey.

As a token of our appreciation for completing the survey, everyone who completes the survey will receive a final version of the report. We will also hold an information session which you will be invited to, so you can hear the analysis first hand.

If you have any questions about this study please do not hesitate to contact:

Donatella D’amico at Department of Premier and Cabinet
(+61 417 772 116 or

Steve Nuttall at Fifth Quadrant
(+61 2 9927 3306 or

About Fifth Quadrant:

Fifth Quadrant is a fully independent research company that specialises in researching the contact centre industry and service sector. It is important for the industry to have up-to-date information and it is only through the contribution of people such as you that this is achievable.