Welcome to the Strengthened Quality Standards draft guidance feedback survey

The draft guidance is designed to help providers, aged care workers and other stakeholders understand the new strengthened Quality Standards and their roles and responsibilities in meeting them. 

Documents for review include:

- Guidance documents for each strengthened Quality Standard:
-- Introduction
-- Standard 1
-- Standard 2
-- Standard 3
-- Standard 4
-- Standard 5
-- Standard 6
-- Standard 7
- the draft audit methodology
- an evidence mapping framework
- a pre-audit preparation tool
- a request for information template (Category 4 & 5)
- a request for information template (Category 6)
- a glossary of terms
- guidance for aged care workers

Your responses will help us to produce resources that are fit-for-purpose, easy-to-understand and support the delivery of quality, person-centred aged care. 

How to complete the survey
Please note completing this survey is voluntary and mandatory questions are marked with an asterisk *. You may also choose to remain anonymous.

The feedback you provide will be treated as strictly confidential. The information you provide will not be disclosed for a purpose beyond this survey unless you consent to the use or disclosure of your feedback.

You will have the option to provide feedback on as many or as few sections of the draft guidance documents as you wish. You will be shown questions based on the sections you select. The survey should take about 5-20 minutes to complete, depending on how many sections you elect to provide feedback on.

This survey will stop accepting responses at midday (AEST) on Sunday, 19 May 2024.

Privacy statement
Your personal information is protected by law, including the Privacy Act 1988 and the Australian Privacy Principles.

Any personal information you provide is being collected for the purposes described above. We will keep your survey responses in confidential and secure storage and only share aggregate survey statistics with anyone external to the Commission. Read the Notice of Collection on our website for more information.

Read the Privacy statement on our website for more information about the way the Commission will manage your personal information.

Please rate your level of agreement/disagreement with the statement:
The draft guidance supports me to understand what is required to provide high quality and person-centred care to older people that meets the strengthened Quality Standards.

Strongly agree

Agree

Neutral

Disagree

Strongly disagree

Please select to what extent you agree with the following statements related to the draft guidance:

* Please select the content you wish to respond to:
Tick all that apply. You must tick at least one section to give feedback on.

Strengthened Quality Standard 1 draft guidance

Have you read and understood the draft guidance material for the strengthened Quality Standard 1: The Person?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 1: The Person.

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Strengthened Quality Standard 2 draft guidance

Have you read and understood the draft guidance material for the strengthened Quality Standard 2: The Organisation?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 2:The Organisation.

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Strengthened Quality Standard 3 draft guidance

Have you read and understood the draft guidance material for the strengthened Quality Standard 3: The Care and Services?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 3: The Care and Services.

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Strengthened Quality Standard 4 draft guidance

Have you read and understood the draft guidance material for the strengthened Quality Standard 4: The environment?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 4: The Environment.

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Strengthened Quality Standard 5 draft guidance

Have you read and understood the draft guidance material for the strengthened Quality Standard 5: Clinical Care?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 5: Clinical Care.

You will notice when looking at the guidance that there is a difference to strengthened Quality Standard 5 that has been prepared by the Australian Commission on Safety and Quality in Health Care. The guidance for this Standard has a slightly different approach to the other draft guidance documents. We are interested in your feedback on these differences.

Draft guidance for strengthened Quality Standard 5 separates out Residential and Home Care on the side of the guidance. The other strengthened Quality Standards have the separation of Home and Residential Care (where applicable) within the text. Which approach do you feel is clearer?

Standard 5

Other Standards

Either way is good

Draft guidance for strengthened Quality Standard 5 provides an overall governing body in section 5.1.1.

The other strengthened Quality Standards have a separate governing body section for most of the outcome areas.

Which approach do you feel is clearer?

Standard 5

Other Standards

Either way is good

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Strengthened Quality Standard 6 draft guidance

Have you read and understood the guidance material for the strengthened Quality Standard 6: Food and Nutrition?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 6: Food and Nutrition.

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Strengthened Quality Standard 7 draft guidance

Have you read and understood the draft guidance material for the strengthened Quality Standard 7: The Residential Community?

I have read and understood

I have read but do not understand

I have read but still unsure

I have not read

Please select to what extent you agree with the following statements related to strengthened Quality Standard 7: The Residential Community.

Is there content missing in the draft guidance in relation to any Outcome or Action? Please tell us what you would like changed.

Evidence Mapping

Is there anything else that could be included in the evidence mapping for you to demonstrate conformance with the Standards?

Yes, please specify what you would like included

No

Unsure

This question does not apply to me

Are there other ways you can demonstrate conformance to us?

Yes, please specify or provide examples

No

Unsure

This question does not apply to me

Audit Methodology

Is there anything else that could be included in the audit methodology to support you in demonstrating conformance with the strengthened Quality Standard?

Yes, please specify what you would like included

No

Unsure

This question does not apply to me

Are there any aspects of the audit process that are missing or not clear?

Yes, please specify what you would like included

No

Unsure

This question does not apply to me

Request for Information (RFI)

Is there anything else that could be included in the Request for Information (RFI) Category 4 & 5?

Yes, please specify what you would like included

No

Unsure

In the Request for Information (RFI) Category 4 & 5, are each of the requirements clear?

Yes

No, please specify how you would like it changed

Unsure

Is there anything else that could be included in the Request for Information (RFI) Category 6?

Yes, please specify what you would like included

No

Unsure

In the Request for Information (RFI) Category 6, are each of the requirements clear?

Yes

No, please specify how you would like it changed

Unsure

Pre-audit Preparation Tool (PAPT)

Is there anything else that could be included in the Pre-audit Preparation Tool (PAPT)?

Yes, please specify what you would like included

No

Unsure

Will completing the Pre-audit Preparation Tool help you to plan and action opportunities for continuous improvement?

Yes

No. What is your reason and how could it be improved?

Unsure

The Glossary

To what extent do you agree with the following statements?

Are there any terms missing in the glossary?

Yes, please specify which terms you would like added

No

Unsure

Are there any terms in the glossary where the meaning is unclear?

Yes, please specify which terms and you would like it changed

No

Unsure

Worker Guidance

To what extent do you agree with the following statements?

Is there anything else that could be included in the worker guidance?

Yes, please specify

No

Unsure

This question does not apply to me

About You

* Which of the following best describes you? I am:
Tick all that apply.

A representative of an aged care provider or in a management position

An aged care worker (I work for a provider of funded aged care services. For example, personal care worker, housekeeping or food service workers)

A health care professional (e.g. doctor, nurse, social worker, allied health professional, etc.)

A volunteer for a provider of aged care services

A family member or carer of an older person

An older person

An aged care advocate or I am representing an aged care advocacy organisation

A student (academic or research)

Other, please specify

If you are a provider and/or aged care worker of aged care services, which of the following best describes your organisation?
Tick all that apply.

Residential

Homes Services - Home Care Packages (HCP)

Home Services - Commonwealth Home Support Programme (CHSP)

National Aboriginal and Torres Strait Islander Flexible Aged Care Program (NATSIFAC)

Short-Term Restorative Care (STRC) Programme

Veteran Services

Other, please specify

Which of the following best describes you? My usual place of residence is:

Capital city or major metropolitan area

Regional centre

Rural town or area

Remote or very remote location

Prefer not to say

Other, please specify

Are you of Aboriginal or Torres Strait Islander origin?
Tick all that apply.

No

Yes, Aboriginal

Yes, Torres Strait Islander

Prefer not to say

Do you speak a language other than English at home?

No, English only

Yes, I speak another language

Prefer not to say

What is your main language spoken at home?

How did you learn about this consultation process?
Tick all that apply.

Aged Care Quality and Safety Commission email or communication (e.g. Quality Bulletin)

Aged Care Quality and Safety Commission website

Aged Care Quality and Safety Commission social media

Aged Care Quality and Safety Commission webinar

Department of Health and Aged Care email

Department of Health and Aged Care website

Communication from my aged care peak body

Through a colleague or friend

Other (please specify)

How would you like to receive information in the future about the strengthened Quality Standards?
Tick all that apply.

Webinar

Posters

ALIS modules

Case studies

Videos

Fact sheets

Blogs