Welcome to the Survey of Consumer Experience of Home Services

The Aged Care Quality and Safety Commission (Commission) is planning to visit the provider who is responsible for delivering aged care services to you. The purpose of the visit is to assess whether the quality of care and services being provided to you and other consumers meets the Aged Care Quality Standards.

The Commission is a separate entity to MyAgedCare. The Commission does not determine your level of care, funding or government benefits, and none of these will be affected by any feedback you choose to give. As part of this visit, you would have received a letter inviting you to complete this survey.

This survey seeks to understand how your experience of the home services i.e. your Home Care Package or Commonwealth Home Support Program service.

Please note the Commission ID that was provided to you in the letter or poster. You will need to have this ID number on hand before you complete the survey, as it enables us to identify your service.

You may choose to remain anonymous when you complete this survey.

The following kinds of personal and sensitive information may be collected (optional):
• your name, address, gender, and contact or identity details
• your feedback about your aged care service

The responses you provide will be included in the information used in a site visit to assess your aged care service’s performance under the Aged Care Quality Standards. Your responses may be used for research within the Commission or by agencies acting on behalf of the Commission. Where you have indicated that you consent for follow up of your survey, you may or may not be contacted by a member of the team conducting the Quality Audit of your service.

Privacy statement
Your personal information is protected by law, including the Privacy Act 1988 and the Australian Privacy Principles.

Any personal information you provide is being collected for the purposes described above. We will keep your survey responses in confidential and secure storage and only share aggregate survey statistics with anyone external to the Commission. Read the Notice of Collection on our website for more information.

Read the Privacy statement on our website for more information about the way the Commission will manage your personal information. Alternatively you may contact us by telephone on 1800 951 822.